Privacy Policy

At Kains Agency, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our business.

1. Information We Collect

We may collect the following types of personal information:

  • Name and contact details (e.g., phone number, email address)

  • Business name and delivery address

  • Order and payment details

  • Login credentials for our B2B platform (if applicable)

  • Any other information you voluntarily provide via contact forms, WhatsApp, or email

2. How We Use Your Information

Your personal data is used to:

  • Process and fulfill orders

  • Respond to your inquiries

  • Manage your account and preferences

  • Improve our services and communication

  • Send order updates, invoices, or promotional offers (with your consent)

3. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

4. Sharing of Information

We do not sell or rent your personal data. We may share your information only with:

  • Trusted service providers involved in order fulfillment or delivery

  • Legal authorities when required by law

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Withdraw your consent for marketing communications

  • Request a copy of the data we hold about you

To exercise these rights, please contact us at info@kainsagency.co.za.

6. Cookies & Tracking

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, feel free to reach out:

Kains Agency
📍 3 Jubilee Grove, Gateway Autocity, Umhlanga Ridge, Durban
📧 info@kainsagency.co.za
📞 031 584 8999
📱 WhatsApp: 071 894 8663